Add items to your cart by clicking on the Add to Cart button for each item you want to buy.
Once you've added everything you want to your cart, click the View Cart button. On this page, confirm the contents of your cart, and then click Check Out.
You will be prompted to log in or create an account, or check out as a guest. Choose the option you desire and follow the steps that appear.
You will receive an order confirmation email after completing the checkout process. Please ensure all details are correct, and contact us if there are any problems or questions.
The last step is waiting to receive your order. Depending on the shipping option selected, this may take some time. Once you receive your items, enjoy! Again, if there are any problems with your order, please don't hesitate to contact us and we'll do our best to help fix the issue. Happy shopping!
Each Product ordered is carefully packed and shipped directly from artists throughout Japan to the customer.
1. Register as a member
Members have varous benefits such as points, members-only sales and the management of customer information and past purchases.*Purchases may be made without registering as a member but points cannot be earned nor used.
2. Find products
Please look for the products that you like by using the inputting key words in the search window or by selecting products from “Categories” or “Artists.” Please feel free to inquire about products that you cannot find.
3. Look at detailed product information
Each product's picture and information such as selling price and packing weight are displayed at its product page. When you click on the “Add to cart” button, the product will be placed in your shopping cart.
4. Complete your order
Upon clicking the “Checkout” button at the Shopping Cart page, you will proceed to completing your order.
Step1. Customer Info
Please input customer information (delivery address for the product).
Step2. Delivery Details
Step3. Payment Opiton
Please confirm the purchase information before paying.
Please complete your payment at the Paypal page that will open.
An order confirmation e-mail will be sent to the address that you have registered after the order is completed.
Depending on the item(s) you order and the country or region in which you or the recipient live, local taxes may be imposed on your order.
For tax-related inquiries, you are requested to contact the tax office in your country or in the country of your intended recipient before placing your order.
Because each item offered on this website is individually hand-made by the artist, the item you receive may differ slightly in color, pattern, shape, etc. from the picture(s) shown.
These features are what make every Pottery Japan's item unique, and no returns or exchanges will be honored for reasons such as these.
After receiving your order, depending on the artwork, the artist packs it immediately and ships.
However, depending on the artwork, there are cases where shipping will be delayed to prepare a special wooden box.
the artist will place a special wooden box for it. After signing it, he packs it and ship it.
Therefore, please be forewarned that it will take at least two weeks to arrive.As soon as the estimated delivery date is known, you will be notified.
We guarantee that everything you order through our website is always worth the wait.
|Up to 500g||US$26.00||US$30.00||US$28.00||US$26.00||US$21.00||US$26.00|
|Up to 600g||US$28.00||US$33.00||US$30.00||US$28.00||US$23.00||US$28.00|
|Up to 700g||US$30.00||US$37.00||US$33.00||US$30.00||US$25.00||US$30.00|
|Up to 800g||US$33.00||US$40.00||US$35.00||US$33.00||US$26.00||US$33.00|
|Up to 900g||US$35.00||US$44.00||US$37.00||US$35.00||US$28.00||US$35.00|
|Up to 1.0kg||US$37.00||US$47.00||US$40.00||US$37.00||US$30.00||US$37.00|
|Up to 1.25g||US$42.00||US$56.00||US$45.00||US$42.00||US$34.00||US$42.00|
|Up to 1.5kg||US$47.00||US$64.00||US$50.00||US$47.00||US$38.00||US$47.00|
|Up to 2.0kg||US$56.00||US$81.00||US$61.00||US$56.00||US$46.00||US$56.00|
|Up to 2.5kg||US$64.00||US$96.00||US$70.00||US$64.00||US$52.00||US$64.00|
|Up to 3.0kg||US$72.00||US$111.00||US$79.00||US$72.00||US$59.00||US$72.00|
|Up to 3.5kg||US$81.00||US$126.00||US$88.00||US$81.00||US$65.00||US$81.00|
|Up to 4.0kg||US$89.00||US$141.00||US$96.00||US$89.00||US$71.00||US$89.00|
|Up to 4.5kg||US$97.00||US$156.00||US$105.00||US$97.00||US$78.00||US$9700|
|Up to 5.0kg||US$10500||US$171.00||US$114.00||US$105.00||US$84.00||US$105.00|
|Up to 5.5kg||US$113.00||US$186.00||US$123.00||US$113.00||US$90.00||US$113.00|
|Up to 6.0kg||US$121.00||US$201.00||US$132.00||US$121.00||US$97.00||US$121.00|
|Up to 7.0kg||US$134.00||US$223.00||US$147.00||US$134.00||US$10700||US$134.00|
|Up to 8.0kg||US$147.00||US$244.00||US$162.00||US$147.00||US$117.00||US$147.00|
|Up to 9.0kg||US$160.00||US$266.00||US$176.00||US$160.00||US$128.00||US$160.00|
Up to 10.0kg
Up to 11.0kg
Up to 12.0kg
Up to 13.0kg
Up to 14.0kg
Up to 15.0kg
Shipping and handling cost may vary depending on item. If the total weight is more than 15 kg, we will estimate to you.
Shipping Cost: EMS(Express Airmail)
After dispatching the order by certified delivery, you will receive delivery tracking number to your mail.
Please follow it on Japan Post website. EMS site : http://www.post.japanpost.jp/index_en.html
In case of possible delay by your country Local Post, we are happy to provide additional support.
EMS is like FedEx or UPS. Express Mail Service (EMS) is a speedy international express postal service.
Packages have tracking numbers,and if anything ever happens to the packages, the service bears the loss.
The amount of claim for damages should be within the range of the contents price by filled by EMS label (Customs notice book)
Import duties, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying
In the case the Customs Duty occurs, the process you have to do is not available specifically.
All you have to do is just to pay the Customs Duty when you receive the package.
>> more detail of Tax custom duty charge information for goods ship from Japan
We do not accept any returns after 30 days since the day of the item was delivered. We do not accept any returns unless the item you purchased is defective.
If you have received a defective item, please contact us at firstname.lastname@example.org including the details and picture to proof the defective item.
If the return is accepted, we will send the address to send back via email.
Please remind that shipping charges including import taxes must be paid by you. We will not refund any shipping charges or import taxes. Please note that depending on the area of residence, it may take some time for items to be exchanged to arrive.
Points to note regarding returns
Packages shipped internationally may be lost , so please return the item via a shipping method that can be tracked. Also, we may be taxed by customs upon receipt of the returned item, so please write “Item for return” at the shipping label and invoice.
If the product does not arrive
Also, the delivery status may not be updated depending on the receiving country. Please ask your nearest post office about the delivery status using your tracking number.
If the product that you receive is damaged
All of our packages are delivered to you with insurance coverage.There are some things we will ask you.
・ Would you please send us pictures（detail all and box) which is broken item ?
・ Could you take this damaged item to your local post office and fill out a damage report ?
・ After filling it out, please give the receipt number as well as send us the scanned paperwork on mail.
This way, we can also talk with Japan Post for insurance claim and I can issue refund ASAP or reship item.
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