How to Shop

Thank you for using our shop. If there is something you do not understand in the usage guide, please do not hesitate to ask us by e-mail.

How To Shop

Add items to cart

Add items to your cart by clicking on the Add to Cart button for each item you want to buy.

Confirm cart contents

Once you've added everything you want to your cart, click the View Cart button. On this page, confirm the contents of your cart, and then click Check Out.

Check out

You will be prompted to log in or create an account, or check out as a guest. Choose the option you desire and follow the steps that appear.

Confirm order details

You will receive an order confirmation email after completing the checkout process. Please ensure all details are correct, and contact us if there are any problems or questions.

Receive items

The last step is waiting to receive your order. Depending on the shipping option selected, this may take some time. Once you receive your items, enjoy! Again, if there are any problems with your order, please don't hesitate to contact us and we'll do our best to help fix the issue. Happy shopping!

Each Product ordered is carefully packed and shipped directly from artists throughout Japan to the customer.

 

How to shop in more detail

 

1. Register as a member

    Members have varous benefits such as points, members-only sales and the management of customer information and past purchases.*Purchases may be made without registering as a member but points cannot be earned nor used.

2. Find products

   Please look for the products that you like by using the inputting key words in the search window or by selecting products from “Categories” or “Artists.” Please feel free to inquire about products that you cannot find. 

    

3. Look at detailed product information

    Each product's picture and information such as selling price and packing weight are displayed at its product page. When you click on the “Add to cart” button, the product will be placed in your shopping cart.

4. Complete your order

   Upon clicking the “Checkout” button at the Shopping Cart page, you will proceed to completing your order. 

     

     Step1. Customer Info

     Please input customer information (delivery address for the product).

     Step2. Delivery Details

     Step3. Payment Opiton

     Step4. Confirm

     Please confirm the purchase information before paying.

     Step5. Payment

     Please complete your payment at the Paypal page that will open.

     An order confirmation e-mail will be sent to the address that you have registered after the order is completed. 

 

Depending on the item(s) you order and the country or region in which you or the recipient live, local taxes may be imposed on your order.

For tax-related inquiries, you are requested to contact the tax office in your country or in the country of your intended recipient before placing your order. 

Because each item offered on this website is individually hand-made by the artist, the item you receive may differ slightly in color, pattern, shape, etc. from the picture(s) shown.

These features are what make every Pottery Japan's item unique, and no returns or exchanges will be honored for reasons such as these.

 

After receiving your order, depending on the artwork, the artist packs it immediately and ships.

However, depending on the artwork, there are cases where shipping will be delayed to prepare a special wooden box.

the artist will place a special wooden box for it. After signing it, he packs it and ship it.

Therefore, please be forewarned that it will take at least two weeks to arrive.As soon as the estimated delivery date is known, you will be notified.

We guarantee that everything you order through our website is always worth the wait.  

Shipping & Handling

Shipping Fees

Area(Countries) 

North

America

Latin

America 

Europe 

& Russia  

Middle 

East 

AsiaOceania 
Up to 500gUS$26.00US$30.00US$28.00US$26.00US$21.00US$26.00
Up to 600gUS$28.00US$33.00US$30.00US$28.00US$23.00US$28.00
Up to 700gUS$30.00US$37.00US$33.00US$30.00US$25.00US$30.00
Up to 800gUS$33.00US$40.00US$35.00US$33.00US$26.00US$33.00
Up to 900gUS$35.00US$44.00US$37.00US$35.00US$28.00US$35.00
Up to 1.0kgUS$37.00US$47.00US$40.00US$37.00US$30.00US$37.00
Up to 1.25gUS$42.00US$56.00US$45.00US$42.00US$34.00US$42.00
Up to 1.5kgUS$47.00US$64.00US$50.00US$47.00US$38.00US$47.00
 Up to1.75kgUS$51.00US$72.00US$55.00US$51.00US$42.00US$51.00
Up to 2.0kgUS$56.00US$81.00US$61.00US$56.00US$46.00US$56.00
Up to 2.5kgUS$64.00US$96.00US$70.00US$64.00US$52.00US$64.00
Up to 3.0kgUS$72.00US$111.00US$79.00US$72.00US$59.00US$72.00
Up to 3.5kgUS$81.00US$126.00US$88.00US$81.00US$65.00US$81.00
Up to 4.0kgUS$89.00US$141.00US$96.00US$89.00US$71.00US$89.00
Up to 4.5kgUS$97.00US$156.00US$105.00US$97.00US$78.00US$9700
Up to 5.0kgUS$10500US$171.00US$114.00US$105.00US$84.00US$105.00
Up to 5.5kgUS$113.00US$186.00US$123.00US$113.00US$90.00US$113.00
Up to 6.0kgUS$121.00US$201.00US$132.00US$121.00US$97.00US$121.00
Up to 7.0kgUS$134.00US$223.00US$147.00US$134.00US$10700US$134.00
Up to 8.0kgUS$147.00US$244.00US$162.00US$147.00US$117.00US$147.00
Up to 9.0kgUS$160.00US$266.00US$176.00US$160.00US$128.00US$160.00

  Up to 10.0kg    

US$173.00US$287.00US$191.00US$173.00US$138.00US$173.00

 Up to 11.0kg    

US$186.00US$309.00US$206.00US$186.00US$148.00US$186.00

  Up to 12.0kg    

US$198.00US$331.00US$220.00US$198.00US$158.00US$198.00

  Up to 13.0kg    

US$211.00US$352.00US$235.00US$211.00US$169.00US$211.00

  Up to 14.0kg    

US$224.00US$374.00US$249.00US$224.00US$179.00US$224.00

  Up to 15.0kg    

US$237.00US$395.00US$264.00US$237.00US$189.00US$237.00

Shipping and handling cost may vary depending on item.  If the total weight is more than 15 kg, we will estimate to you.


Shipping Cost: EMS(Express Airmail)

After dispatching the order by certified delivery, you will receive delivery tracking number to your mail.

Please follow it on Japan Post website.  EMS site :  http://www.post.japanpost.jp/index_en.html

In case of possible delay by your country Local Post, we are happy to provide additional support.

EMS is like FedEx or UPS. Express Mail Service (EMS) is a speedy international express postal service.

Packages have tracking numbers,and if anything ever happens to the packages, the service bears the loss.

The amount of claim for damages should be within the range of the contents price by filled by EMS label (Customs notice book)

Taxes

Item prices do not include tax. Taxes will be added on checkout.

Import duties, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying

In the case the Customs Duty occurs, the process you have to do is not available specifically.

All you have to do is just to pay the Customs Duty when you receive the package.

>> more detail of Tax custom duty charge information for goods ship from Japan

Return Policy

Our Return Policy lasts 30 days.

We do not accept any returns after 30 days since the day of the item was delivered. We do not accept any returns unless the item you purchased is defective.  

If you have received a defective item, please contact us at  info@pottery-japan.ocnk.net  including the details and picture to proof the defective item. 

If the return is accepted, we will send the address to send back via email.

 

Please remind that shipping charges including import taxes must be paid by you. We will not refund any shipping charges or import taxes. Please note that depending on the area of residence, it may take some time for items to be exchanged to arrive.

 

Points to note regarding returns 

Packages shipped internationally may be lost , so please return the item via a shipping method that can be tracked. Also, we may be taxed by customs upon receipt of the returned item, so please write “Item for return” at the shipping label and invoice.

 

If the product does not arrive

All packages that we ship have a tracking number, so please confirm the delivery status of your package at the link below:  http://www.post.japanpost.jp/int/index_en.html  

Also, the delivery status may not be updated depending on the receiving country. Please ask your nearest post office about the delivery status using your tracking number.

 

If the product that you receive is damaged  

All of our packages are delivered to you with insurance coverage.There are some things we will ask you. 

・ Would you please send us pictures(detail all and box) which is broken item ?

・ Could you take this damaged item to your local post office and fill out a damage report ?

・ After filling it out, please give the receipt number as well as send us the scanned paperwork on mail.

 

 This way, we can also talk with Japan Post for insurance claim and I can issue refund ASAP or reship item. 

Payment

PayPal

Payment can be made via PayPal only.

Payment with Credit Card powered by PayPal.How to checkout with Credit Card

ペイパル|Mastercard,VISA,American Express,JCB

- The following Cards are available for simple & reliable payment through PayPal.
Visa, Master, AMEX, etc

Please be noted that it may be varied for a situation of customer's country.

Purchase Points

Purchase Points
Earning and using points
After registering as a member at Pottery Japan and after purchasing from us, we will give you 1 point per 100 dollars of the purchase price (product price only)
1 point = 1 USD discount which you may use at the time of payment
*Shipping fees cannot be used for points.

Points to note regarding points
*We do not convert Pottery Japan points to points for other companies' services.
*Points used will be returned as points in case of order cancellations and returns.
*A minimum of 10 points is needed when using points.
*Points are issued after payment is completed.
*Pottery Japan services or the point system may end without notice. Please note that we do not convert points to cash.

Review

1. About reviews
Reviews are a useful resource to help our customers make buying decisions on the basis of genuine impressions and opinions, in the form of text, images, or video, contributed by previous purchasers.

2. Prohibited content
Controversial content:
• Defamation or threats directed at other customers or at third parties.
• Vulgar, obscene, or illegal content.
• Inflammatory content intended to antagonize other customers.
• Content that is discriminatory on a political or religious basis.

For-profit contributions:
• Contributions for the purpose of advertising a competitor’s wares.
• Paid contributions made in exchange for compensation of any kind, including payment, discounts, or goods.
• Repeated spam reviews on a single item made for the purpose of inflating or deflating the review average of that item.
• Content that requests that readers give positive feedback for that review.

Content in violation of property law or personal privacy:
• Personal contact information, including (but not limited to) telephone numbers, addresses, email addresses, or website URLs.
• Content containing identifying information, such as photographs of the face, without the explicit consent of that person.
• Images, video, or other media to which the reviewer does not own the rights.
• Plagiarized text.
• Content that is otherwise in violation of the law.
• Content deemed inappropriate for the shop, at the discretion of the shop owner.

3. On the use of the review function
The review function is free to use. By using it, you grant permission for the shop owner to reproduce, quote, cite, display, publish, or use for other purposes at will, without notifying the reviewer.

Icon Explanations

New Arrivals
Recommended Items
Popular Items ranking : No.1 to 5

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Internet Browser

Windows: Microsoft Edge, Internet Explorer 11, Firefox, Google Chrome

Mac OSX 10.10 or higher: Safari, Firefox, Google Chrome

iPad iOS 9.0 or higher: Safari

Android Tablet 5 or higher: Chrome

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